Stop arguing with customers about whether the site is slow.
Run a live ping or traceroute from any of 40+ probes worldwide. See exactly what the customer in Brazil is seeing — and hand engineering a shareable link with the data they need to fix it.
- New York 23ms
- London 87ms
- Frankfurt 92ms
- Singapore 156ms
- Sydney 198ms
Where it hurts, and how PingForce fixes it.
A customer says the site is broken. You can’t reproduce it.
They’re in Brazil. You’re in Denver. Both of you are looking at the same page seeing different things, and the support ticket has been open for two hours.
Reproduce the customer’s experience from a probe near them.
40+ probes across 7 cloud providers — pick the one closest to the customer, run a live ping or traceroute, and see what they’re seeing in real time.
Engineering wants “more details” before they’ll look at the issue.
Without independent network data, every customer report turns into a discovery project. Meanwhile the customer is waiting and the ticket is aging.
Hand engineering a shareable link, not a hunch.
Every test result is a permalink with full hop-by-hop data, ASN lookups, and route validation. No more “can you reproduce it” back-and-forth.
You’re the first to hear about outages — and you find out from angry customers.
By the time three tickets land, the outage has been running for fifteen minutes. You need to know before the customer does.
Get the same alert engineering gets — at the same time.
Hook PingForce into the support team’s Slack channel and you’re notified the second a probe sees a failure. Get ahead of the inbound before it floods.
Reproduce, prove, hand off — without leaving the chat.
A customer in São Paulo says checkout is timing out. You run a live traceroute from a probe near them. The hop where packets drop is right there — and it's not your network. Send the shareable link to engineering, paste it in the ticket, move to the next issue.
Hand engineering a permalink, not a hunch.
Every test result is a permalink with full hop-by-hop data, ASN lookups, and route validation. No more "can you reproduce it" back-and-forth.
- 0:00 Customer in São Paulo reports site is slow
- 0:15 Run pf trace from a probe in São Paulo
- 0:45 Hop 6 timeout identified. Not your network.
- 1:00 Shareable link sent to engineering
- — Engineering opens a ticket with the upstream carrier
Features built for this work.
Global Testing
Run a live ping or traceroute from any probe — match the customer’s location.
Incident Monitoring
See every confirmed outage with full history.
Status Page
Point customers at one URL during incidents — cuts ticket volume.
Endpoint Monitoring
Watch the specific endpoints customers complain about.
From teams like yours.
We caught a regional CDN issue at 3am that our old monitor missed for 6 hours. PingForce saw three probes flip critical from Asia while everything else stayed green. Saved us a refund cycle.
Got a quote from a big enterprise monitoring vendor — $40k a year, six-month rollout, and a sales motion that took weeks. Signed up for Captain in 90 seconds. Same insights, less bureaucracy.
Ready to see what your service looks like from everywhere?
Sign up in 60 seconds. Free forever on Specialist. No credit card. Cancel anytime.